Do employers have a duty to make reasonable adjustments?

The Ministry of Justice has recently released the latest tribunal statistics covering January to March 2025 and employment tribunal claims are continuing to rise 📈⬆️. At the end of March 2025:

  • Unfair dismissal claims were the most common at 22%
  • Breach of contract claims were 14% and
  • Disability discrimination claims were 13% - these claims have seen the biggest increase rising by 28% compared to the previous quarter.


So how do disability discrimination claims arise?

Here are some examples:

  • when a job applicant is rejected for an interview once they have disclosed a disability
  • requiring all employees to work overtime, which may disadvantage someone with chronic fatigue
  • disciplining an employee for frequent absences caused by a medical condition or
  • a failure to make reasonable adjustments.


What is the definition of a disability?

Under s6. of the Equality Act, the definition of a disability is: 

'A person has a disability if they have a physical or mental impairment that has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities'.


What are reasonable adjustments?

Under s.20 of the Equality Act 2010, employers have a duty to make reasonable adjustments where a disabled employee or job applicant is put at a substantial disadvantage in comparison with those who do not have a disability. The duty applies where the individual is put at a disadvantage by:

  • the employer's application of a provision, criterion or practice (PCP)
  • a physical feature of the employer's premises; or
  • the absence of, and need for, an auxiliary aid.


The duty applies to employers of all sizes, although what is reasonable may vary depending on the circumstances of the employer. The Equality Act 2010 does not set out examples of adjustments that an employer may have to take in relation to a disabled worker. However, the Equality and Human Rights Commission’s ‘Employment statutory code of practice’ provides a non-exhaustive list of possible reasonable adjustments, and some examples of these are:

  • making adjustments to premises
  • allocating some of the disabled person's duties to another person
  • altering their hours of working or training
  • giving or arranging for training or mentoring (whether for the disabled person or any other person)
  • acquiring or modifying equipment
  • modifying procedures for
  • testing or assessment,
  • disciplinary or grievance
  • adjusting redundancy selection criteria
  • performance-related pay arrangements
  • providing supervision or other support

In practice, whether an adjustment is reasonable will depend on the particular circumstances.


An employer can only make reasonable adjustments if it is aware of a disability. Therefore, you should have regular check in’s with employees and especially those on long term sickness absence, having regular updates with them on how they are progressing will provide you with useful insight in to how you can assist and support the employee in returning to work and will give you an insight in terms of the next steps to take and whether there is a need to gain advice from a medical professional i.e. occupational health to provide advice on what reasonable adjustments are recommended.


Call
By Andrea Llewellyn January 24, 2025
Certain industries are required to have a policy, these are industries where there is a risk to the public, a high-risk working environment and the potential for accidents and injuries. Alcohol and drug misuse can affect performance, behaviour and relationships at work.
By Andrea Llewellyn December 17, 2024
Menopause can be a challenging phase in life, marked by a variety of symptoms that can affect an employee’s well-being and performance at work. As an employer, it's crucial to create a supportive and inclusive environment where employees feel comfortable discussing their needs and accessing the support they require.
By Andrea Llewellyn October 21, 2024
From 26 October 2024 there is a duty on employers to take all “reasonable steps” to prevent sexual harassment of their employees. The duty requires that employers should anticipate scenarios when its workers may be subject to sexual harassment in the course of employment, including from third parties, and take action to prevent such harassment taking place.
By Andrea Llewellyn July 4, 2024
Its nearly the six weeks holidays, do you find that holiday requests start rushing in during the months before? Requesting leave Holidays can be very emotive and potentially create disputes in smaller businesses when staff all want the same period off.
By Andrea Llewellyn June 7, 2024
If you are considering taking on an apprentice, then make sure you have a genuine job role that allows them to gain knowledge, skills and behaviours to complete the apprenticeship. Don’t underestimate the time needed to support and supervise them in carrying out the role.
By Andrea Llewellyn May 2, 2024
Are you looking to employ someone to cover those weekend shifts and think that this would suit a young worker…. Did you know that you need to apply for a work permit from your local authority if you intend to employ a child of school age?
By Andrea Llewellyn April 9, 2024
If you have an employee who has been off on long term sickness absence, and this is impacting the business, or an employee has declared a medical condition, and you are unsure what the impact of this will be on their role. A medical report can help in determining your next steps, you can either use an occupational health provider or write to their GP.
By Andrea Llewellyn March 1, 2024
Business needs can change over time, maybe you’ve won a new contract and need to take on more staff, or you need to restructure the team and adjust job roles to suit the changes.
By Andrea Llewellyn February 8, 2024
So, you employed someone on a fixed term contract and that end date is now approaching, you haven’t thought about how the contract ends, should you follow a process, write them a letter, how does it work?
By Andrea Llewellyn January 10, 2024
How do you deal with this? As with any issue that an employer may be faced with, you should first investigate the facts.
More Posts